Returns and refunds

We want to give you a clear and easy shopping experience.

Damaged product or pack

If your pack arrives damaged, please contact us within 5 days and send:

• the order number
• photos of the pack
• photos of the product
• a description of the problem

Wrong product received

If you receive a product different from your order, contact us and our team will help you. WhatsApp here

Change of mind

Opened food products are not returned unless this is required under the applicable law or has been agreed by the team.

How to start a return

From your order page in your account, or from the Returns page with your order number and email address.